MirrorLingo Support

MirrorLingo shows your iPhone on your Mac and translates Dutch text into English, live. Need help? Start here, or email us at Support_ML@neoinsentai.com. We reply within two working days.

Getting started

1. Connect your iPhone to your Mac with a USB cable and unlock it.

2. Tap Trust on the iPhone if it asks.

3. Open MirrorLingo. Your iPhone screen appears in the window.

4. Press NL → EN in the top bar to translate Dutch text on the screen.

Requirements

A Mac with macOS 15 or later, an iPhone, and a USB cable. The first translation downloads the Dutch language pack from Apple (one time).

Common questions

The app says “Connecting…” or shows the guide picture. Unlock the iPhone, check the cable, and tap Trust. If it still waits, quit MirrorLingo and open it again.

There is no translation. Press NL → EN in the top bar. Make sure the iPhone screen shows Dutch text and that macOS finished downloading the Dutch language pack.

There are no spoken-Dutch subtitles. Open System Settings > Keyboard > Dictation and add Dutch. MirrorLingo shows a help card with these steps.

There is no sound. Check that Mute is off in the top bar and that the iPhone is not on silent.

Where do my screenshots go? To the folder you choose the first time you press Screenshot.

When I lock the iPhone, the picture disappears. That is expected: MirrorLingo shows the guide screen while the phone is locked and returns when you unlock it.

Privacy

Everything runs on your Mac. MirrorLingo collects no data. Read the full policy at www.neoinsentai.com/mirrorlingo-privacy.

Contact

Email Support_ML@neoinsentai.com. Please include your macOS version, your iPhone model and a short description of what happened. You can also use Report a Problem in the app’s Help menu.